Grievance Redressal Mechanism
Customers who wish to send in complaint/feedback over any issue can use the following channels.
LEVEL 1: Customer Relationship Manage
Please contact Customer Relationship Manager.
Timings: 10 am to 6 pm on week days
LEVEL 2: Customer Service Help Desk
If you are not satisfied with the response received from the branch or if you don't receive a response in 3 working days, please call our Help Desk Representatives available on the phone to register your complaints.
- Helpline No : +91-9599197388
- Email id : info@rfloan.com
- Timings: 10 am to 6 pm on week days
- Email us at :info@rfloan.com
LEVEL 3: Grievance Redressal Officer
If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 3 working days, please call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.
Grievance Redressal Officer (Nodal Officer)
- Address : 4338, Padam Singh Road, Karol Bagh, New Delhi- 110005
- Contact No. : +91-9599197388
- Email : info@rfloan.com
Also, if the complaint / dispute are not redressed within a period of one month, the customer may appeal to the RBI on the following addresses:
The General Manager
Deptt. Of Non-Banking Supervision (DNBS)
Reserve Bank of India
LEVEL 3: Grievance Redressal Officer
6, Sansad Marg, New Delhi- 110001